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QUALITY strategy and customer satisfaction

In 1993 A. CESANA was one of the very first to be approved to EN ISO 9002 Certified Quality System by Det Norske Veritas. In fact, the number of Quality Certificate is 0069.

Now, the A. CESANA’s Quality System is applied according to UNI EN ISO 9001:2000, giving evidence of the capability to keep under control his management, technical and manufacturing processes, relevant for product quality.

In particular, the targets of A. CESANA’s Quality System are:

  • achieve and maintain such a products quality in order to satisfy continously the customers needs, expressed or implicit.
  • ensure that pre-established quality is achieved, maintained and perfected.
  • ensure customers that pre-established quality is achieved and improved in supplied products.

The A. CESANA’s Quality System is constituted of planned and systematic behaviours and actions, necessary to give confidence that our products and services satisfy determined and restrictive quality requirements.

All this is completely carried out only if the requirements fully correspond to customer needs. To be efficient, the A. CESANA’s Quality System requires a continuous valuation of factors which influence the project suitability compared with predicted uses, and requires besides controls and checks in manufacturing, installation and testing phases. In the Company organization, the A. CESANA’s Quality System constitutes a management instrument. In contractual ambit, it also serves to determine customer confidence in our products.

The A. CESANA’s Quality Control implicates operative techniques and activities, turned both to keep processes under control and to perfect management system. Quality services improvement is in line with politics adopted by the company organization.


1. QUALITY SYSTEM

A.CESANA SPA operates with a Quality System in accordance with norm UNI EN ISO 9001:2000 requirements. Therefore, all processes related to sales, to products distribution and support, Customers solutions and services are in accordance with and certified according to mentioned norm.


2. PROCESSES EVALUATION AND IMPROVEMENT

The processes evaluation and improvement activities are carried out in line with Customers expectations and needs. The evaluation has the rule to identify activities and area that need to be improved. The improvement is actuated with projects managed by dedicated teams, using Total Quality Management methods and referring to measurements of examined processes and activities, as well as of Customer Satisfaction data found through suitable soundings.


3. PROCESSES MEASUREMENTS AND PERFORMANCES

The Company has defined a system of processes performances measurements. The measurement of more significative and important indicators allows to activate the initiatives to improve performances, in accordance with Customers requirements and expectations.


4. CUSTOMER SATISFACTION AND EXCELLENCE

Customer Survey method is widely used to:

  • listen to Customer’s voice,
  • compare ourselves to best factories present on the market,
  • activate and coordinate improvement programs.

5. HOW TO CONTACT US

Our Customers has at their disposal several instruments to comunicate with us to signal to direction possibile problems related to products quality, supplied solutions and services:

e-mail marketing@acesana.com
tel. + 39 02 3534941
telefax +39 02 3390714

A.CESANA S.p.A. via Turati, 23 - 20016 Pero (Milano) Italy - Phone +39 02 3534941 Fax +39 02 3390714 E mail info@acesana.com